FAQ
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What types of products does Evoklight offer?
Evoklight offers a wide range of lighting products, including LED strips, projectors, ceiling lights, table lamps, and more.
What are the shipping times for orders?
Shipping times vary depending on the destination, but typically deliveries occur within 7-14 business days.
Do you offer international shipping?
Yes, we offer free worldwide shipping on all orders.
Can I track my shipment?
Absolutely! Once your order is placed, you'll receive a confirmation email with a tracking link and code to monitor your shipment.
What is Evoklight's return policy?
We guarantee a 14-day return and refund policy from the arrival date of the package. For more details, please refer to our returns policy page.
Are Evoklight products covered by warranty?
Yes, all our products are covered by a warranty. Contact us for assistance if you encounter any issues with your product.
How can I contact Evoklight's customer service?
You can reach our customer service via email at evoklightbusiness@gmail.com or via our live chat available 24/7.
Do you accept credit card payments?
Yes, we accept credit card payments through major secure payment gateways.
Do you offer discounts for wholesale purchases?
Yes, we offer special discounts for wholesale purchases. Contact us for more information on our retailer discount programs.
Are Evoklight products compliant with safety standards?
Yes, all our products comply with the strictest safety and quality standards.
Can I install Evoklight products by myself?
Most of our products are designed for easy and intuitive installation. However, we always recommend consulting a professional for safe and proper installation.
What are the benefits of subscribing to the Evoklight newsletter?
By subscribing to our newsletter, you'll stay updated on the latest news, exclusive promotions, and special offers reserved for our subscribers.
Can I modify or cancel an already placed order?
Once an order is placed, it will be processed promptly for timely shipment. Contact us immediately if you wish to modify or cancel your order, and we'll do our best to assist you.
What payment methods does Evoklight accept?
We accept payments via credit card, PayPal, Apple Pay, Google Pay, and Shop Pay.
Are Evoklight products suitable for outdoor use?
Some of our products are suitable for outdoor use. We recommend checking the specifications of each product to determine their suitability for outdoor use.
Can I pick up my order in person at your store?
Currently, we do not offer in-store pickup services. All orders are shipped directly to the address specified at the time of order.
Do you have an affiliate program?
Yes, we have an affiliate program that allows our partners to earn commissions by promoting our products. Contact us for more information on becoming an affiliate.
Do you offer personalized lighting design consultation?
Yes, we offer personalized lighting design consultation for residential and commercial projects. Contact us to book a consultation.
How can I stay updated on ongoing offers and promotions?
You can follow our social media channels and subscribe to our newsletter to stay updated on the latest offers and promotions.